Issues/Concerns Resolution Process
Our WorkBC Centre team inspires participants to improve their working lives through active engagement and participation in our Centre's services. Our Team is also committed to providing a meaningful experience resulting in sustainable employment. If we have not provided you with the support that you require, we want to learn more. The following principles guide our issues/complaints resolution process:
![Guiding principles for the issues and complaints process in a tabular form](/sites/default/files/inline-images/Principles%20for%20the%20reso%20process%202021.png)
As a participant, you have the right to timely confidential service. You also have the right to services that are respectful, inclusive, and accessible. If you have a concern or complaint with the services:
- Discuss your situation with the person directly involved
- Express your situation calmly and respectfully
- Work together to resolve the situation.
If the situation is unresolved after discussing the situation with the person directly, the formal Issues Resolution process can be initiated.
![Flow chart showing the issues and complaint resolution process](/sites/default/files/inline-images/issue%20reso%20chart_1.png)
To ask for information about our complaint process, call our front offices at:
- Surrey Whalley WorkBC Centre: 604-584-0003 ext. 41401
- Surrey Guildford WorkBC Centre: (604) 580-9740