Operational hours for the holiday season:

  • Dec. 23 (Mon) - 9 a.m. to 5 p.m.
  • Dec. 24 (Tues) - 9 a.m. to 2 p.m.
  • Dec. 25 - 26 (Wed and Thurs) - CLOSED 
  • Dec. 27 (Fri) -  9 a.m. to 5 p.m.
  • Dec. 28 (Sat) - 10 a.m. to 2:30 p.m.
  • Dec. 29 (Sun) - CLOSED
  • Dec. 30 - 31 (Mon and Tues) - 9 a.m. to 5 p.m.
  • Jan. 1 (Wed) - CLOSED
  • Jan. 2 (Thurs) - 9 a.m. to 2 p.m.
  • Jan. 3 (Fri) - 9 a.m. to 5 p.m.
  • Jan. 4 (Sat) - 10 a.m. to 2:30 p.m.  
Asian lady in business attire taking complaints and concerns by phone

Issues/Concerns Resolution Process

Our WorkBC Centre team inspires participants to improve their working lives through active engagement and participation in our Centre's services. Our Team is also committed to providing a meaningful experience resulting in sustainable employment. If we have not provided you with the support that you require, we want to learn more. The following principles guide our issues/complaints resolution process:

Guiding principles for the issues and complaints process in a tabular form

As a participant, you have the right to timely confidential service. You also have the right to services that are respectful, inclusive, and accessible. If you have a concern or complaint with the services:

  • Discuss your situation with the person directly involved
  • Express your situation calmly and respectfully
  • Work together to resolve the situation.

If the situation is unresolved after discussing the situation with the person directly, the formal Issues Resolution process can be initiated.

Flow chart showing the issues and complaint resolution process

To ask for information about our complaint process, call our front offices at:

  •   Surrey Whalley WorkBC Centre:  604-584-0003 ext. 41401 
  •   Surrey Guildford WorkBC Centre: (604) 580-9740  

WorkBC

WorkBC is the provincial government's access point to the world of work in British Columbia. It was created with one key goal — to help all British Columbians to successfully navigate B.C.'s labour market.